Terms of service

1. Acceptance of Terms

By accessing or using the happyhomesalem website (the "Site") and purchasing products (ceramic mugs, insulated bottles, etc.), you agree to comply with and be bound by these Terms of Service. If you do not agree, please refrain from using the Site or making purchases.

2. Product Information & Orders

  • All product descriptions, prices, and availability are subject to change without notice.
  • We reserve the right to cancel or refuse any order if product information is incorrect or if stock is unavailable.
  • Upon placing an order, you will receive a confirmation email with order details. Payment must be completed in full to process your order.

3. Shipping & Delivery

  • We ship to locations within France and selected European countries. Shipping times vary by destination and are estimated at checkout.
  • Shipping costs are calculated based on order weight and delivery address, displayed prior to payment.
  • happyhomesalem is not liable for delays caused by third-party carriers or unforeseen circumstances (e.g., customs delays, natural disasters).

4. Returns & Refunds

  • You may return unused, unopened products within 14 days of delivery for a full refund (excluding shipping costs).
  • Products must be returned in their original packaging with all tags intact. Damaged or used items are not eligible for return.
  • Refunds will be processed within 7-10 business days of receiving the returned item, credited to your original payment method.

5. Limitation of Liability

  • happyhomesalem shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
  • We make no warranties (express or implied) regarding product durability beyond the manufacturer’s standard specifications.

6. Contact Information

For questions, concerns, or returns, please reach out via:
  • Address: 27 Avenue Willy Brandt, Lille, Hauts-de-France 38253, France
  • Phone: +33 6 88 24 87 08
  • Email: support@happyhomesalem.com

7. Changes to Terms

We may update these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site constitutes acceptance of the revised terms.