Shipping policy
1. Shipping Destinations
We offer shipping to France and selected European countries. For international shipping inquiries outside these regions, please contact our support team.
2. Processing Time
Orders are processed within 1-2 business days (excluding weekends and French public holidays). You will receive a confirmation email with tracking details once your order ships.
3. Shipping Costs
Shipping fees are calculated based on order weight, package size, and delivery destination. Exact costs are displayed at checkout before completing your purchase.
4. Delivery Times
- France: 2-4 business days after processing
- European Union: 3-7 business days after processing
- Delivery times are estimates and may vary due to carrier delays or peak periods.
5. Tracking Orders
Once shipped, you can track your order using the tracking number provided in the shipping confirmation email. For tracking updates, contact the carrier directly or reach out to our support team.
6. Missing or Damaged Shipments
- If your order is lost, missing, or damaged upon delivery, please notify us within 3 business days of the estimated delivery date.
- Provide your order number, photos of the packaging (if damaged), and a detailed description of the issue for assistance.
7. Contact Us
For shipping-related questions, concerns, or support:
- Address: 27 Avenue Willy Brandt, Lille, Hauts-de-France 38253, France
- Phone: +33 6 88 24 87 08
- Email: support@happyhomesalem.com